Refund policy

At KROMM DESIGN, every piece is custom built to order, which means we are unable to accept returns or exchanges.

Because each item is made specifically for you, all sales are final. We do not offer refunds or accept returned merchandise.

That said, your satisfaction matters to us. If you experience any issues with your order — whether it's a defect, damage during shipping, or any other concern — please don't hesitate to reach out. We're committed to making it right.